Terms of Business

Fees

Lessons will be charged at the agreed rate, and are payable monthly in advance.

Timings, cancellations and illness

Please note, the student is booked in for a particular time slot; the Tutor undertakes to always be available for the full duration of the agreed slot, but if the student arrives late then the time will not be made up afterwards.

Any lessons cancelled by the Student, or their Parent/Guardian, with less than 48 hours’ notice will be charged in full. This notice period allows the slot to be offered to someone on the waiting list. No shows are charged in full.

If the Tutor is obliged to cancel a lesson then the lesson will be rearranged for a mutually convenient time.

Homework

Students tend to have a high workload already, therefore homework is not set as a matter of course.

Out of hours support

Out of hours support on homework is available to students and is charged as per the Fees Section.

Parents of students are welcome to discuss a student’s progress out of hours, by email and within reason.

Subscription Termination of this Agreement

Lessons will continue until a mutually agreed termination date, subject to a one month notice, in writing, by the student or parents. Any overpayment will be refunded. The Tutor reserves the right to terminate lessons should they no longer be considered beneficial to the Student.

Limitation of Liability

While the Tutor will endeavour to ensure that the Student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success or otherwise of the Student. To the maximum extent permitted by law, the Tutor accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Tutor’s services or any errors or omissions in the contents of the Tutor’s learning materials.

GDPR Statement

Your personal data will be held in a password-encrypted file stored on a password-protected account:

• Names of student and parent/guardian if applicable
• School/college attended and details of target qualification
• Address, phone numbers and email addresses of parent/guardian and (if provided) student
• Anything else mutually considered relevant to private tuition
• Email addresses and phone numbers are also stored in email and phone contacts, and basic information relating to the course of study is included in planning documents, which are shared with the student on a regular basis.
• If a student aged under 18 is emailed then the parent will also be copied in on the email.
• Phone numbers will only ever be used for matters directly relevant to tuition.
• You may occasionally be emailed or texted with information about additional sessions/services relevant to Maths study which may be of interest to you or your acquaintances, but this will not be a frequent occurrence.
• Your personal information will not be passed to any third parties without your explicit consent, unless there is a legal requirement for it to be disclosed.
• You have the right to ask for all information held relating to you to be deleted. Please note, however, that tuition cannot continue after information is deleted and that terms and conditions regarding cancellation remain the same.
• Unless a client has specifically asked for information to be destroyed, client details will be held on file until the end of the following academic year after a student has finished tuition.
• Financial data will be retained for seven years for tax reasons. When the information is destroyed, all papers will be shredded to protect the client’s identity and any data held in computer files will be either anonymised or permanently deleted.

Subject access requests: you have the right request to see your personal information held by us. All requests must be sent in writing to info@mathstutorslondon.com